All of our products have a 30-Day Money-Back Guarantee.
Items purchased within 30-days can be returned for a refund.
Send a request to our Returns Department (please use our contact us form)
Fill out the RMA form after the initial review from our representatives.
Ship back the returned product along with the RMA form.
Requirements for Returns:
Must include a valid original purchase order number from frostte.com, purchases made outside of frostte.com must contact their seller for returns.
All returned products should be in the original packaging without any missing contents.
Any returned products that are not in original condition and missing contents are subject to a minimum $5 restocking fee.
Return shipping will be at the buyer’s cost.
Shipping and Handling fees are non-refundable for both ways.
Refund processes could take up to a week after the items are received.
We highly recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns). Frostte is not liable for lost or stolen packages during the transit of the return.
A confirmation email will be sent once the return package has been processed at our facilities.
If you have questions regarding your return or regarding a warranty request, please contact our Customer Service Department. 

*** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.
Replacement Warranty
We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Frostte.  Please let us know if you have received any defective items by contacting us.

Frostte 90-Day Warranty
Frostte offers a 90-Day Warranty limited manufacturer warranty on a majority of Frostte products. Frostte products purchased from distributors or resellers are not covered by the  90-Day Warranty
This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear, and tear, etc. caused by the owner are not covered under this warranty.
Important Note: For purchases made on Amazon.com, eBay, or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by the Official Frostte online store are covered by these warranties. Frostte products sold by any other seller(s) on these platforms will not qualify.
*All terms and conditions for all warranties are subject to change under the sole discretion of Frostte Inc.
 Frostte 30-Day Money-Back Guarantee
All products purchased directly from Frostte are covered by our 30-day money-back guarantee.
Who qualifies?
The Frostte warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty. What qualifies?
Only products that are purchased directly from Frostte are eligible for this warranty as other sellers/channels may offer different or altered warranties. The warranty does not cover the following:
Normal wear and tear from daily use of the product
The product was used for unintended purposes
Misuse, mishandling, accident, or other abnormal use of the product
Damage caused by improper or unauthorized repair or maintenance
Product is not genuine or not manufactured by Frostte
3rd party purchases are not covered under Frostte warranties
How to submit a warranty:
You must Ship or Mail back your original products with the Purchase order information and contact our customer support for further instructions.

Including all of the information above in your package will help ensure prompt processing of your warranty claim.
All of the shipping costs for sending back your item will be the responsibility of the owner. Any customs fees, including, but not limited to, taxes, duties, and any other courier-related fees are the responsibility of the owner.
We advise using a traceable shipping method to ensure safe delivery to Frostte Inc. Frostte Inc is not liable for lost, stolen, or damaged shipments for returning packages.
Once the product is received by Frostte, we will inspect the product (within 7-10 business days of receipt on average) to determine if the product is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, Frostte, under its judgment and discretion, will repair, replace, or recondition the product. Frostte will pay for the shipment of any replacement parts or products under the limited warranty to remedy the defective product.
DISCLAIMER: All products returned to Frostte Inc will be subject to review for authentication. If any of the products are found to be counterfeit, they will be confiscated and turned over to Frostte’s legal department for further action. These counterfeit items will not be returned once in the possession of Frostte.
Warranty Disclaimers
 Frostte will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.
 Frostte reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit Frostte product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.
Defection caused by any other accident, including failure of installation, carelessness by the user, or defection caused by owner’s usage, cannot be applied for the above-mentioned warranties. For products that come as a package, only the defective item from the package will be remedied, and this remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.
 Frostte reserves the right to replace, repair, rebuild and recondition products at Frostte’s sole option. If the product under warranty becomes inactive or no longer in production, Frostte reserves the right to replace the inactive product with a similar or better product following Frostte's judgment and discretion.

Excluding the express warranty provided, Frostte Inc, in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any Frostte product, including, but without limitation, device damage, data loss, or personal injury.

*** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.
Limitation on Liability
In no event shall Frostte Inc or its suppliers shall be liable to you or any third party for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of the use of the product, including, without limitation, loss of value of the product or any third party products that are used in or with the product, property damage, or loss of use of the product or any third party products that are used in or with the product, even if Frostte Inc has been advised of the possibility of such damages. Frostte Inc has no liability for any damage or destruction to consumer electronics devices, other personal property that are in the products, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of Frostte Inc and any of its suppliers shall be limited to the amount actually paid by you for the product. Some jurisdictions do not allow the limitation or exclusion of certain warranties and conditions, and/or the disclaimer of some types of damages, so some of the above might not apply to you.
Office Hours
Our office hour is M – F 9: 00 AM~5:00 PM.
Our office will be closed on weekends and holidays. Orders placed on a weekend or holiday will be shipped out the following business day.
There may be an extended delay with the shipping and handling time during Holiday and/or Peak seasons.